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VIVINT REVIEWS
7.8 / 10*
9.5 / 10*
*Review scores according to review site www.trustpilot.com.
Honest testimonials and feedback from customers is extremely important to us. We work hard to both earn our customers' business and make sure they stay happy. But don't our word for it, see what our customers are saying about us.
| Alarm New England | Vivint | |
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| Trustpilot Rating |
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| Recommended by: | 94% of Users* | 23% of Users* |
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Vivint has received negative reviews across Yelp, BestCompany, and BestHomeSecurityCompanys, many calling Vivint a "scam." Common complaints include a tedious cancellation process, unreliable customer service, slow response time, and high upfront costs.
Additionally, the company engaged in deceptive sales practices to mislead ADT customers into signing monitoring contracts.
*Review scores according to BestCompany.com
We invest in the latest security technology so that you only install reliable security equipment that won't fail on you when you need it most. We are constantly staying up-to-date with the latest home automation options.
Whenever you decide you want to upgrade, we'll make the process easy. Not only are our home security systems sourced from industry-leading manufacturers, we also provide local business owners with the best security systems for your business.
| Alarm New England | Vivint | |
|---|---|---|
| Professional Installation | ||
| Home Automation | ||
| Crash and Smash Protection | ||
| Free DIY Installation | ||
| Proprietary Equipment |
Vivint's equipment is proprietary, meaning it will not work properly with any other security monitoring companies if you decide to switch.
In today's world technology is changing rapidly and the ability to remain flexible and provide the best equipment while satisfying our customers needs is paramount.
Professional alarm monitoring ensures that you get the fastest possible response time in an emergency, whether it's a break-in, fire, carbon monoxide leak, or other danger. Our Rocky Hill-based central station is UL-listed, meaning it meets the strict regulations in disaster preparedness.
| Alarm New England | Vivint | |
|---|---|---|
| 24/7 Professional Alarm Monitoring | ||
| Month-to-Month Options | ||
| Local UL-Listed Central Station | ||
| Shorter Contracts |
Vivint's standard contract lasts 5 years, making it among the longest in the security industry. To get out of the contract early, you must first pay the remaining balance of their contract. Our standard contract is 3 years.
At Alarm New England, we pride ourselves providing a high level of customer service and support that always ensures you get a prompt response. Your safety always comes first. Genuine 24/7 protection, not the illusion of security. That's the Alarm New England difference.
| Alarm New England | Vivint | |
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| Phone/Email Support | ||
| Maintenance Plans Available | ||
| Local, Family-Owned Business | ||
| 100 Safe Night Guarantee |
Customers have noted in their online reviews that they have difficulty getting customer service to provide helpful solutions. One Vivint customer, Paul, recently wrote a review that succinctly captures the Vivint customer support experience:
"I have called multiple times but can only get routed to an out of country 800 rep who can only read me my own manuals. I have put in three separate requests for help to no avail. Work orders have been made and not filled. I have called and even driven to the nearest Vivint offices. All calls are not returned and the location in Calgary, Alberta had no office. This is a company that has no regard for customer needs and I will be switching providers."
Based on many other reviews with similar stories, Paul is not alone.
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