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About Us

For more than 47 years, we've been protecting individuals, families, and businesses here in New England.

We are dedicated to providing you with the latest in security innovation and technology and the highest standards of customer service in the region.

Unmatched Employee Standards

Our employees stay over a decade on average, which means they’re seasoned experts who know how to serve you.

Employee Background Checks

Our employees are background checked, licensed, and work here full-time. No subcontractors or outsourcing.

Local Sales and Service

In most cases, our branch offices are close by our customers, so we can respond quickly to service issues.

Highly Trained Technicians

Our technicians receive thousands of hours of training at Alarm New England so they know our products and services, inside and out.

Our Connecticut Team

Alarm New England is a family-run, locally-operated company with security our primary business. It's also our passion. We live and work in the communities we protect.

We know the needs of New England residents. And we guarantee that our products, workmanship and services always exceed your expectations—all of which gives you the peace of mind you want and deserve.

Established in 1972, our Connecticut office in Rocky Hill is our largest office in terms of employees, with sales, service, installation, billing, and customer experience teams all under one roof. Many in CT know us as Sonitrol Security. 

Some of the major towns in CT that we provide home security services to include: Brookfield, Middletown, Newtown, Trumbull, Norwalk, Stratford, Bristol, Bridgeport, Glastonbury, Avon, Simsbury, Farmington, Granby, Canton and Hartford.

Our Boston Team

Our Boston office is our newest location, established in 2015 to expand our services to residential and small business customers in the Greater Boston area. 

Specializing in the latest home security systems, security cameras, and home automation, the Boston office is a team of sales, marketing, installation and customer experience professionals who are dedicated to serving customers all over our tri-state footprint of CT, MA and RI. If you want to work over the phone with a salesperson, Boston is the office to call. 

This office works especially  closely with residents of towns such as Newton, Concord, Sudbury, Hopkinton, Belmont, Boxborough, Acton, Natick, Bedford, Holliston, Westford, Arlington, Cambridge, Watertown, Medford, Waltham, Somerville, Medford, Quincy, Hingham, and more.

Our Cape Cod Team

Alarm New England has operated an office out of South Yarmouth for decades now, so we know the ins and outs of Cape Cod and how to protect Cape Cod homes.

Many of our security system installation and service technicians operate out of the Cape Cod office, as well as territory leadership and customer experience professionals.

Based out of Yarmouth, the Cape Cod team works with homes and businesses from Falmouth to Provincetown, as well as our customers on Nantucket and Martha's Vineyard.

Their footprint includes the following Cape Cod towns: Falmouth, Yarmouth, Barnstable, Chatham, Wellfleet, Orleans, and Truro.

Our Rhode Island Team

Across Rhode Island, families have trusted Alarm New England to protect their homes and what they value most for decades. We're dedicated to our customers and to providing the best service in the industry with top-tier technicians, territory leadership and customer experience professionals. Our presence in Rhode Island has continued to grow with our acquisition of Engineered Security Systems in Narragansett.

The Providence office was established in 1995, over 20 years after the opening of the Hartford office. This office serves the entire state of Rhode Island, including Pawtucket, Woonsocket, Cumberland, Lincoln, Smithfield, Warwick, Coventry, Narragansett, Newport, Middletown and Portsmouth.

Our Mattapoisett Team

The Mattapoisett office is a sales office that works with customers all over the South Coast, Cape Cod and Southern Massachusetts. 

Nothing is more important to us than providing excellent customer service from the point of sale, to installation, to technical support. That's why hundreds of happy customers across Massachusetts, Connecticut, and Rhode Island rate us 4.9 stars out of 5. Read more about how we go the extra mile for our customers here.

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Innovative Security Solutions
Made Easy

Alarm New England is a regional leader in customized security solutions for homes and businesses. Alarm New England's best-in-class customer service and state of the art technology bring you fast, personal response when you need it. We are one of few security companies who design, install, and service our own security systems.

  1. Founder Douglas M. Curtiss founds Sonitrol Security Systems of Hartford.

  2. Working closely with local police and fire departments, we make huge improvements aimed at reducing false alarms.

  3. We expand our services across CT to include school districts, small businesses, and homes.

  4. We continue to grow, acquiring Sonitrol Providence in Rhode Island.

  5. Alarm New England acquires Intercity Alarms in 2007.

  6. Alarm New England acquires HB Alarms (2012) in Warwick, RI, Electronic Security Systems (2018) in Narragansett, RI, and Security Engineering Inc. (2019) in Springfield, MA.

Giving back to our community

At Alarm New England, our commitment to our customers goes beyond making neighborhoods, towns, and cities safer. We are dedicated to the communities we serve and dedicate our time to collaborating with local police, fire and emergency medical departments.

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SERVICE AREAS

Alarm New England is the 35th-largest security company in the nation and is licensed in Massachusetts, Connecticut, and Rhode Island.

  • Hampden County
  • Springfield
  • Chicopee
  • Westfield
  • Holyoke
  • Agawam
  • Ludlow
  • Longmeadow
  • Wilbraham
  • Palmer
  • Southwick
  • Monson
  • Hampden
  • Brimfield
  • Hampshire County
  • Amherst
  • Northampton
  • Hadley
  • Easthampton
  • Belchertown
  • Ware
  • Granby
  • Southampton
  • Hatfield
  • Williamsburg
  • Huntington
  • Westhampton
  • Pelham
  • Worthington
  • Middlesex County
  • Essex
  • New London County
  • Lyme
  • Old Lyme
  • New London
  • Stonington
  • Waterford
  • Groton
  • Norwich
  • Tolland County
  • Tolland
  • Ellington
  • Coventry
  • Vernon
  • Providence County
  • Central Falls
  • Cranston
  • Pawtucket
  • Providence
  • Woonsocket
  • Cumberland
  • Lincoln
  • Smithfield
  • Kent County
  • Warwick
  • Coventry
  • Washington County
  • Narragansett
  • Newport County
  • Newport
  • Middletown
  • Portsmouth
  • Tiverton
  • Bristol County
  • Barrington

Family-owned
Family-loved.

Alarm New England is rated 4.9/5.0 based on 100+ customer reviews.

paul-c
November 30, 2018
Paul C.
Wareham, MA
“Alarm New England has always responded to our situation in a timely and professional manner. Would highly recommend them for all your security needs.”
thomas-k
January 8, 2019
Thomas K.
Framingham, MA
“Being a small family owned enterprise personal service is important to them. Any and all issues are quickly resolved by personal contact rather than using electronic means, which often frustrates customers.”
krisna
January 22, 2019
Krisna B.
Everett, MA
“Alarm New England has been great! After a minor hiccup after installation they have made up for it and then some. Obviously committed to their customers! Special shout out to Connie who has been great!”
jc
January 8, 2019
JC
Greenwich, CT
“I have been an Alarm New England customer for over two decades, and am comfortable in providing the highest survey rating. The company was consistently responsive and thorough in addressing our needs. Indeed, they have earned my rating!”
ken-f
January 12, 2019
Ken F.
Boston, MA
“This company runs smoothly and is very responsive to concerns consistently. All service appointments are kept and work is done efficiently. We have been satisfied customers for over 11 years.”
michael-t
January 19, 2019
Michael T.
Providence, RI
“Alarm New England has been great. The installer was very knowledgeable and outgoing. Connie was fantastic also when it came down to downloading the app for my phone.”
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Interested in joining our team?

Our company would be nothing without the intelligent, courteous, and satisfied employees who come to work each day happy to be of service. We offer our employees a positive and rewarding work environment with competitive pay and benefits. To find an opportunity that’s right for you and view available positions, contact us at the link below.

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