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ADT vs. Alarm New England

  • 24/7 Monitoring
  • Free Self-Installation
  • Local Customer Support
  • Month-to-Month Options

ADT SECURITY REVIEWS

1.9 / 10*

  • 24/7 Monitoring
  • Free Self-Installation
  • Local Customer Support
  • Month-to-Month Options
*Review scores according to review site www.trustpilot.com.

Why ADT Customers Switch to Alarm New England

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Family Owned, Locally Operated

We live and work in the communities we protect. So we have first-hand knowledge of your neighborhood and work closely with local law enforcement.

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Over 30,000 Satisfied Customers

Thanks to our more reliable and personalized service, our happy customers stay that way. Read more about some of their experiences here.

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Security Designed for You

Home security systems aren't one-size-fits-all. Design a system over the phone with a member of our sales team in just a few minutes that’s perfectly tailored to you.

Customer Reviews

Honest testimonials and feedback from customers is extremely important to us. We work hard to both earn our customers' business and make sure they stay happy.

Alarm New England ADT
Trustpilot Rating
Recommended by: 94% of Users <10% of Users
Yelp Rating
Google Rating
BestCompany Rating

ADT has made many important contributions to the security industry, but as of late they've been playing catch-up. While their entry-level monthly rate is reasonable, these rates are likely to increase significantly over time.

Security Equipment

We invest in the latest security technology so that you only install reliable equipment that won't fail on you when you need it most. Plus, with us you can install the system yourself easily. If you ever need help, we'll be with you every step of the way over the phone to make sure things go smoothly.

Alarm New England ADT
Professional Honeywell Equipment
Professional Installation
Free DIY Installation
Crash and Smash Protection

ADT often heavily promotes their offer for a "free" system, which likely means two things:

1) The equipment is going to be the cheapest option available, meaning fewer features, fewer upgrade options, and more frustrated calls with ADT customer service to get equipment fixed or replaced.

2) ADT will charge you a higher fee and ramp up this fee each year so that they can quickly earn their money back.

The average home security buyer has no idea that the alarm panel they just pulled out of the box is not up-to-date with the full suite of security options that other systems do.

Historically, ADT equipment has been riddled with security holes that can be exploited by criminals looking to break into your home.

In the past few years, ADT had to pay $16 million to customers after being sued multiple times for using “unencrypted wireless communications systems that rendered [home security systems] vulnerable to being hacked.” The unsecured network could let unauthorized users onto the system and disable it remotely, making the entire home vulnerable.

Alarm Monitoring

Professional alarm monitoring ensures that you get the fastest possible response time in an emergency, whether it's a break-in, fire, carbon monoxide leak, or other danger. Our Rocky Hill-based central station is UL-listed, meaning it meets the strict regulations in disaster preparedness.

Alarm New England ADT
24/7 Professional Alarm Monitoring
Local UL-Listed Central Station
Month-to-Month Options

In addition to selling their own security systems, ADT also allows smaller dealers to sell under their brand and then they only handle your monitoring. That means if you purchased your system from a third-party equipment dealer and you have a problem with your equipment, ADT can't help you.

You have to contact the dealer. Having to work with two different companies — one for the equipment and one for the monitoring — can be frustrating and time consuming.

Customer Service and Maintenance

At Alarm New England, we pride ourselves providing a high level of customer service and support that always ensures you get a prompt response. Your safety always comes first. Genuine 24/7 protection, not the illusion of security. That's the Alarm New England difference.

Alarm New England ADT
Maintenance Plans Available
Phone/Email Support
Local, Family-Owned Business
Full-Time, Background-Checked Technicians
100 Safe Night Guarantee

When you have a customer base as large as ADT, providing a consistent level of service can be a challenge —as the company has alluded to in the past. ADT has to field 500,000 calls a day, so you'll never talk to the same person twice. Good luck getting a person on the phone who i solve your problem.

Customers have written detailed complaints about sales reps not showing up to scheduled appointments and about being put on hold for hours.

Learn more about our custom security packages

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