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3 Best Local Alarm Companies in Connecticut

13 May 2020

How do you know which provider offers the best security system for your home? Choosing a local home security company can be overwhelming, which is why we did the research for you. Here are the top three local alarm companies in Connecticut we recommend.

Alarm New England

Alarm New England has been serving the Connecticut community for many years, and the brand is one of the most reliable in the region. Alarm New England uses equipment from Qolsys and Alarm.com.

Price

Payment options are pretty flexible with this local alarm company. Customers can go for a monthly plan or commit themselves to a three-year contract.

Alarm New England also offers a 100-day satisfaction guarantee or a complete refund.

Features and Equipment

Alarm New England has a modern home security system with all of the latest features. The basics include remote access, home integration, and a UL-approved monitoring station. As for technology integrations, Alarm New England’s equipment works well with both Amazon Alexa and Z-Wave.

Customers also have the choice between installing their security system themselves or hiring a professional.

Alarm New England’s equipment uses Qolsys hardware. The IQ Panel 2’s easy interface is a much-appreciated feature. It has a 7-inch HD touchscreen, wireless radios, and a built-in 5-megapixel camera. The home security system also grants customers remote access to smart devices in the home. The touchless disarming feature, along with the glass break detector, are desirable features for homeowners as well.

Beyond monitoring the home, the company offers an array of features that ensure environmental protection. The hardware can detect a change in temperature, carbon monoxide, smoke, and flooding, among other things.

Homeowners can also find peace of mind knowing there is a panic button in case of an emergency.

Another advantage homeowners have when choosing Alarm New England is the ability to reallocate their existing security system. The system allows for security coverage throughout the country, even with different service providers.

Customer Service

This local alarm company in Connecticut delivers outstanding customer service. It is one of the main reasons homeowners choose to do business with Alarm New England.

Customers don’t need to worry when they find themselves in an emergency. Alarm New England’s staff is quick to respond. They also have thorough product knowledge. All of this makes for a positive customer experience.

Pros

  • Excellent customer service
  • The option between professional installation or self-installation
  • Monthly options available
  • Plans start at $26.99 per month
  • The ability to reuse existing equipment

Cons

  • Available only in New England
  • Can only service properties smaller than 10,000 square feet

Standard Security Systems

Standard Security Systems is a division of Standard Oil Connecticut and has been designing and installing customized security equipment for decades. The local alarm company also provides customers with 24/7 monitoring services.

Price

Standard Security Systems offers little information about pricing online because individual security systems are customized to meet each homeowner’s needs. Rather than provide quotes over the phone, a sales rep evaluates the property on site.

Monthly plans start at $29.95 per month for landline monitoring with a minimal upfront cost. New customers that sign a monitoring contract can benefit from a $0 special.

Features and Equipment

Standard Security Systems uses Honeywell equipment for its comprehensive alarm system. Although it covers all the basics, it is somewhat outdated.

As a result, some more advanced features and integrations might be unavailable. However, the company does provide 24-hour monitoring, smarter energy savings, and the ability to lock and unlock doors remotely.

Through their mobile app, Standard Security Systems offer home automation and monitoring services. The company also assists homeowners with installation and repairs, as well as security system training.

Customer Service

Standard Security Systems has many positive reviews from customers online. Clients appreciate the helpfulness of the staff and affordable prices. The customer service team is generally quick to respond to inquiries and complaints.

In the past, there had been issues with some false alarms being raised from the security system. However, they have been resolved.

Pros

  • Around-the-clock monitoring services
  • Customizable security systems
  • Many options in equipment and integrated technology

Cons

  • $30 per month landline monitoring
  • Lacks some transparency with pricing
  • Quotes aren’t given over the phone
  • Five-year contract

ADT

ADT is one of the largest and most recognizable home security companies in the world. It has been keeping homeowners safe since 1874.

Price

When it comes to checking for pricing information, ADT’s website might disappoint you. It doesn’t display the costs of its plans, and some customers have been caught by surprise with additional fees and pricing increases.

However, ADT does offer free equipment in some of the more basic packages. Clients should note that the older technology used has fewer features than modern security systems.

What we do know is that packages range from $28.99 to $58.99 per month. Customers can choose between four different packages. Although there is no equipment starting cost, ADT charges an installation/activation fee of $99.

ADT also offers a 90-day limited warranty. As for its cancelation policy, customers can end a contract early, but it will require paying 75% of the balance of the three-year term.

Features and Equipment

With a basic plan, ADT will provide customers with a wireless control panel and window and door sensors. Other monitoring equipment and technology is sold separately at an additional cost.

Customers do not have the option of self-installation. They must have their ADT security system professionally installed.

ADT has a reliable technology integration that is easily accessible through mobile apps. Customers can receive alerts in real time and have live surveillance and remote access to their home security system.

The company also provides a 24-hour monitoring service.

Customer Service

ADT has sold unsecured equipment to customers in the past, resulting in a $16 million class-action lawsuit in 2018. Many unsatisfied customers have left negative reviews online. The main complaints are the tardiness of sales reps and long waiting times over the phone.

As a result, ADT still has room for improvement in customer service.

Pros

  • Money-back guarantee
  • Pulse app
  • Affordable installation fees
  • Large company

Cons

  • Slow response time for customer service
  • No monthly contracts
  • Poor reviews from customers
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Alarm New England is located at 2 Park Plaza #305 in Boston. We are located about 10 minutes walk from Park St Station. We are open Monday – Friday 9:00am – 5:00pm. For additional questions you can call us at (857)445-4010 or you can find us on Trustpilot.

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