Cable companies are playing a dangerous game with home security

Derek Crippin
May 27, 2018

In September of 2012, two Massachusetts Electrical Inspectors, one from Andover and one from Amesbury, filed a cease and desist orders against Comcast/Xfinity in regards to their Xfinity Home “security solutions” which was upheld by the local Electrical Board.

Comcast/Xfinity could no longer install their Xfinity home “security systems” in that geographical area. That ruling by the local Electrical Board drove a larger case before the Massachusetts Attorney General, Maura Healey.

Installing security solutions for residential security

In December 2015, Attorney General Maura Healey overturned the Massachusetts Electrical Board’s decision, allowing Comcast/Xfinity to continue to install and service their “security systems.”

They didn't require licensing or background checks on the technicians that install the systems.

Healey's ruling states Comcast’s Xfinity system “does not constitute a security system” and therefore the company is free to operate without a license or a permit.

Wait, what?

The Comcast offering is not a security system for residential security? 

Evidently not.

The Massachusetts Electrical Board defines a security system in very specific terms, just as it does the regulations for licensing electricians, and Comcast managed to skirt around all of that red tape to lower their costs.

Here's the bottom line:

If you are buying a security or connected home system from Comcast, the person coming to install it did not need a background check or an installation license.

These big cable companies don't just sell you low-quality hardware, they also don't care who's installing it!

You are paying for an individual who has not gone through thorough background checks or gone through the process of obtaining an electrical license to install the security system.

There are a reasons these laws are so strict: to protect you, your family, and/or your business. Any company that doesn't make your safety and well-being their top priority isn't worth your time or money. 

Here at Alarm New England, we have been providing peace of mind since 1972 and with over 27,000 customers within Massachusetts, Rhode Island, and Connecticut. While we have a fleet of licensed technicians with full background checks on the road, we also deliver custom designed wireless smart home security systems that you can install yourself.

No strangers in your home, no bait-and-switch contracts with annual monitoring rate increases. 

With us, what you see is what you get.

Make sure you are buying a system from someone who understands design, who supports a safe installation process, and monitors the system in an effective manner.

Download the Ultimate Guide to Home Security and learn:

  • Top 5 misconceptions about home security
  • How to assess vulnerabilities in your home
  • Why home security is about more than preventing burglaries
  • Cutting-edge security equipment: how home security has changed
  • Monitored vs. Self-Monitored Systems
  • Local vs. National Security Companies

... and more!

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