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5 Things You Should Know Before Buying an Alarm System

15 Jun 2018
Alexandra Curtiss

Tip #1: Choose a Trustworthy Alarm Company

Many home security companies that sell residential security systems do not actually monitor the systems they sell. In this scenario, you are only dealing with company you buy the system from for the first month or so.

That sales representative, installation technician, all those people who made you feel comfortable and promised great service – what happens to them?

They vanish.

You're basically on your own for the remaining 23-59 months on the contract.
They outsource their customer service and your safety to a third-party who doesn't know your family, who doesn't know your home, who doesn't know the area.

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Home security monitoring is built on trust, trust that takes decades to build. If you read online that a lot of people are unhappy with a particular security company, there's probably a good reason for that.

For a lower price than the big security companies, we perform all alarm monitoring at an Underwriter's Laboratory-Approved local central station in New England. This monitoring station protects more than 27,000 properties – many of which are your local neighbors, children's schools, and friendly communities.

Download our Ultimate Guide to Home Security now to start learning everything you need to know about how to build the right security system, choose the right alarm company, and additional steps you can take to make your home completely secure.

Download Your Ultimate Guide »

Tip #2: For a Professional Installation, Get a Real Professional

Did you know your cable company installs and services what they call “security systems” without requiring licensing or performing background checks on their technicians?

You are paying for an individual who has not been properly screened or background checked to come into your home and install your security system.


This person knows how to arm and disarm your system, they know your security codes, and the weaknesses in your home. Cable companies will hire whichever technician they can get for the least money.

The only people you should let in your home are people who you can be sure are professional, licensed security experts who have undergone something like a Criminal Offender Record Information (CORI) check.


When you get experts to install your system, you get fewer problems down the line, and you also get peace of mind knowing that these people are trustworthy.

Tip #3: Buy the latest security technology.

Make sure that the system you buy is fully updated with the latest hardware and software. 

Not just because of the added functionality and features you get, but because old security systems are less likely to be supported by their manufacturers, making them vulnerable to intrusion.

Honeywell's security systems are a great example of a company that manufactures reliable technology; we put their equipment through rigorous testing to make sure it lived up to our standards.

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Rather than buying old parts, get a security system designed for your home by a professional who can make sure every access point is completely protected. 

Just a few years ago, this would cost many thousands of dollars. But thanks to the advances in the tech sphere, you can now get a fully-customized professional-grade system for a fraction of that.

  • Home security equipment is more affordable than ever.
  • You can now control your security system from your smartphone via an app.
  • The buying and installation process takes minutes instead of days.
  • Our DIY installation process is so simple, your kids could do it
  • No more drilling holes in your walls to run expensive, permanent wiring.

Tip #4: Smart home security saves you money.

Security systems are now combined with smart home technology to make your life safe, convenient, and stress-free.

Don't get trapped investing in several solutions: security from one company, temperature control from another, cameras from a third. While each component of the system may seem cheaper at the point of purchase, you will wind up with multiple help desks, user interfaces to learn, apps to control, and bills.

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When one company can take care of your alarm systems, camera systems, and smart home technology, all of the technology integrates smoothly with one another and makes upgrading your system much simpler.

No, smart homes aren't just about telling Alexa to dim the lights to 50 percent; when you combine a security system with smart home technology, you save money:

  • Most homeowner insurance companies offer discounts for proper security systems.
  • If you link your thermostats and lights up to your system you can save 10-15% on annual energy costs.
  • States like Massachusetts offer up to $100 in rebates for investing in wireless-enabled thermostats.
  • Most wireless security systems run on WiFi or cellular communication – you don't really need a landline anyways.

Tip #4: Choose the Best System for You

Here's the bottom line: who is going to sell you the best home security system? The answer is, of course, different for every buyer.


There are so many factors to consider, but a security system is only as reliable as the company that provides it. Without that reliability, a security system isn't secure at all; it's just a bunch of expensive plastic and wires sitting on your walls doing nothing.

Many security and automation vendors sell kits of devices in an effort to keep costs low and the sale cycle short. The challenge here is that if you buy (for example) two door contacts and a motion detector, there's no way you can completely cover all possible entry points that could be exploited by an intruder.

You are then stuck with a false sense of security and a hefty bill to boot.

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Before buying a system, ask yourself if the sales rep asked enough questions to actually understand the layout of your home. A simple drawn layout with access points can help you to envision the scope of the system you need.

Customer service is our top priority. As one New England's leading alarm companies, our monitoring station gets the fastest emergency response times to our 27,000 customers across Massachusetts, Connecticut, and Rhode Island.

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Stay in the know, all the time. Receive instant notifications on your phone. Be informed of alarms, power outages, and who arms and disarms the system.

Since 1972, our alarm systems have been making homes and small businesses safer, smarter and more enjoyable than ever. Peace of mind is only a phone call away.

The Ultimate Home Security Guide

A comprehensive list of steps you can take to protect your home and your loved ones.

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