How to Buy a Home Security System
Tip #1: Avoid Bait & Switch Monitoring
Many home security companies that sell residential security systems do not actually monitor the systems they sell. In this scenario, you are only dealing with company you buy the system from for the first month or so. The sales representative, installation technician and company which made you feel comfortable and promise great service – they're gone for the remaining 23-59 months on the contract. For the bulk of the relationship, a 3rd party who doesn't know your family, your home, or your geography is responsible for your customer service.
- One thing about security that has not changed – someone needs to monitor the system and contact the authorities in case of emergency.
For the same price, we perform all security monitoring at an Underwriter's Laboratory-Approved local central station in New England. This monitoring station protects more than 27,000 properties – many of which are your local neighbors, children's schools and friendly communities.
Tip #2: Company Size (And Area of Expertise) Matters
Did you know your cable company installs and services their “security systems” without requiring licensing or performing background checks on their technicians? You are paying for an individual who has not been properly screened, background checked, or gone through the specialty process of obtaining an electrical license to properly install the security system that is supposed to protect you, your family, and/or your business.
- We believe in our 110 loyal employees stretching across 5 New England offices, our highly trained team of specialized installation technicians and global leading technology.
- We are proud to be the 39th largest security company in the United States with an A+ Better Business Bureau (BBB) rating.
- When you call, we guarantee you’ll always speak with a human being – in fact, a local and familiar voice you’ll recognize each time.
- As a family owned business we are dedicated to serving you – our neighbors, our customers.
Tip #3: Security Systems Have Evolved
Make sure that the system you buy is professionally designed for your home. While the hardware, functionality, and design are very important, the company behind the system is paramount.
- They are no longer expensive.
- They are no longer complicated to buy or install.
- Gone are the days of drilling holes in your walls to run expensive, permanent wiring.
Technological advancement has enabled Alarm New England to sell easy-to-install, wireless systems. The modern burglar alarm will not only protect your home but will also give you remote smart control via an app on your phone or computer.
Tip #4: You Should Be Saving Money
You will pay a monthly monitoring fee for your system and as with all things "you get what you pay for". Depending on functionality of your system, the average industry rates range from $35-$55 per month (anything less might be a red flag worth investigating).
Your smart security system investment can be offset by cost savings:
- Most homeowner insurance companies offer discounts for proper security systems.
- If you tie your thermostats and lights into your system you can save 10-15% on annual energy costs.
- States like Massachusetts offer up to $100 in rebates for investing in wireless enabled thermostats.
- Most wireless systems run on wifi or cellular communication – eliminate the landline you're paying for.
Final Tip: Choose the Best System for You
Here's the bottom line: who is going to sell you the best home security system? The answer is, of course, different for every buyer. There are so many factors to consider. While the hardware, functionality, and design are very important, the company behind the system is paramount.
- Many security and automation vendors sell kits of devices in an effort to keep cost low and the sale cycle short. The challenge here is that if you buy (for example) two doors and a motion detector, you are likely leaving many entry points vulnerable. You are then stuck with a false sense of security and a new monthly bill that is not delivering its value.
- Before buying a system, ask yourself if the sales rep asked enough questions to actually understand the layout of your home. A simple drawn layout with access points can help you to envision the scope of the system you need.
- Don't get trapped investing in several solutions: security from one company, temperature control from another and cameras from a third. While each component of the system may seem cheaper at the point of purchase, you will wind up with multiple help desks, user interfaces to learn, apps to control, and bills.
Over the past several decades and years, Alarm New England has built a business that serves over 27,000 customers. This means we know how to support our clients and sustain relevance for them despite massive technology shifts over the last several years. We are tried and tested, customer focused, and dedicated to technological innovation.